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Terms of Service

These terms govern your use of Brass AI, an AI voice front desk for plumbing & HVAC businesses. By creating an account or using the service, you agree to them.

Effective date: June 21, 2026 · Brass AI, a service of RDMI

This is a good-faith starting template provided for convenience — not legal advice. Review and adapt it with qualified counsel for every jurisdiction you operate in before you publish or rely on it.

1. Acceptance of these terms

These Terms of Service (“Terms”) are a binding agreement between you or the business you represent (“Customer”, “you”) and RDMI, which operates Brass AI (“Brass AI”, “we”, “us”). By creating an account, starting a pilot, or using the service, you confirm you are authorized to bind the Customer and agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

2. The service

Brass AI provides an automated voice agent that answers inbound calls, triages and qualifies jobs, validates service areas, offers appointment slots, books jobs, and sends confirmations under your brand, together with an operator dashboard and related tooling. Availability windows and quotes surfaced during a call are indicative and are confirmed through your own scheduling and pricing processes.

3. Accounts & demo access

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorized use. A shared, read-only demo account may be offered for evaluation; it exposes sample data only, must not be used for real customer calls, and may be reset or withdrawn at any time.

4. Your responsibilities

You are solely responsible, as the controller of your callers’ data, for:

  • Providing all legally required notices and obtaining any consent needed to record, transcribe, and use AI to handle calls, including all-party consent where the caller’s jurisdiction requires it (see the call-recording section of the Privacy Policy).
  • Complying with applicable telemarketing, calling, and messaging laws (including the TCPA and carrier/WhatsApp requirements) for any communications sent through the service.
  • The accuracy of your service area, trades, hours, pricing, and scheduling information.
  • Honoring bookings created through the agent and handling the underlying jobs and customer relationships.
  • Maintaining your own telephone numbers, business licensing, and insurance.

5. Acceptable use

  • Use the service only for lawful business communications you are authorized to make.
  • Do not use it to harass, defraud, or mislead, or to handle calls for businesses or trades you are not authorized to represent.
  • Do not attempt to disrupt, overload, probe, or reverse-engineer the service, or to access another tenant’s data.
  • Do not resell or provide the service to third parties except as expressly agreed in writing.

6. Fees & billing

Fees, billing frequency, and any one-time setup charges are those set out in your order form, quote, or subscription agreed with us. Unless stated otherwise, fees are exclusive of taxes, are non-refundable except where required by law, and overdue amounts may incur reasonable late charges and suspension of service. We may change pricing on renewal with prior notice.

7. Pilot / trial

Any free pilot or trial is provided for evaluation, “as is”, for the stated period and scope, and may be modified or ended at any time. Unless you enter a paid subscription, access ends when the pilot ends.

8. Intellectual property

We and our licensors own the service, the software, the agent configuration, and all related intellectual property; we grant you a limited, non-exclusive, non-transferable right to use it during your subscription. You retain ownership of your business content and your customers’ data. You grant us the rights needed to process that data to provide the service, and to use aggregated, de-identified data to operate and improve it.

9. Third-party services

The service relies on third-party providers (including voice-AI, telephony/messaging, hosting, and email providers) described in the Privacy Policy. Their availability, changes, and terms are outside our control, and we are not responsible for outages or actions of those providers.

10. Service results & honesty of states

The agent reports outcomes honestly: a booking, message, or confirmation is shown as completed only when it has actually occurred, and unsent messages are shown as queued rather than delivered. We do not, however, warrant any particular booking rate, call outcome, revenue, or response time, all of which depend on factors outside our control.

11. Disclaimers

Except as expressly stated, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every call will be answered or handled correctly.

12. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, or for missed, dropped, or mishandled calls or bookings. Our total aggregate liability arising out of or relating to the service will not exceed the amounts you paid us for the service in the three (3) months preceding the event giving rise to the claim.

13. Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, and costs (including reasonable legal fees) arising from your use of the service, your content, your handling of bookings and customers, or your breach of these Terms or of any recording, calling, or messaging law.

14. Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the service or others, with notice where practicable. Provisions that by their nature should survive termination (including fees owed, IP, disclaimers, liability limits, and indemnity) survive.

15. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which RDMI is established, without regard to its conflict-of-laws rules, unless your order form specifies otherwise. The courts of that jurisdiction will have exclusive venue, subject to any mandatory consumer protections in your location. Confirm the specific governing law, venue, and any arbitration clause with counsel before publishing.

16. Changes to these terms

We may update these Terms as the service evolves. We will revise the effective date above and, for material changes, provide additional notice. Continued use after an update means you accept the revised Terms.

17. Contact

Questions about these Terms: info@rdmi.in (RDMI — Brass AI). Add your registered business name and address before publishing.

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